Contents



Ministry of Social Development and Social Innovation

Bus Pass Program

The BC Bus Pass Program offers a reduced cost, annual bus pass for low income seniors and individuals receiving disability assistance from the Province of British Columbia. Passes are valid in communities serviced by BC Transit or TransLink. The pass is only valid for the eligible rider and is non-transferable. Handy Dart is not included in this program.

Eligibility

To be eligible for the BC Bus Pass Program, the applicant must be living in a transit service area where the annual pass is available and meet one of the following criteria:

  • Receiving Federal Guaranteed Income Supplement (GIS), or the Federal Allowance, or the Allowance for the Survivor;
  • 18 – 64 years of age and receiving Persons with Disability (PWD) assistance from the Ministry of Social Development and Social Innovation;
  • 60 – 64 years of age and receiving Income Assistance from the Province of British Columbia;
  • Over 65 years of age and would qualify for GIS but does not meet the Canadian 10 year residency requirement;
  • 18-64 years of age, living on a First Nations reserve and receiving disability assistance from the band office; or
  • 60 – 64 years of age, living on a First Nations reserve and receiving assistance from the band office.

The Acts, Regulations, and Policy that guide BC Bus Pass Program eligibility can be found here.

Cost

The bus pass is provided for an administrative fee of $45 per year and is valid for one calendar year, expiring on December 31. The fee is not prorated for applicants applying part way through the year.

FAQ

Answers to frequently asked questions about the BC Bus Pass Program.

Contact Us

Online Request (preferred method): Requests for new applications, address changes, and replacement passes can now be submitted online.

Note: next year renewal applications are mailed to you automatically. If you have not received your renewal application by mid October, please email or phone the Bus Pass Program. Do not submit an online request for service.

Instructions:

  1. Click the Request Service button below. 
  2. Fill in each of the required fields so that the program has enough information to complete your request.
  3. Click the submit button.

Note:

  • The online request PDF is optimized for use with Internet Explorer version 7.0 or newer. It is recommended that you download the newest version of Internet Explorer for free if you are experiencing problems using this service.
  • To submit an online request your computer must have Adobe Reader version 9 or newer. Download the latest Adobe Reader free from the Adobe website.
  • Online requests are transmitted using Secure Sockets Layer (SSL) 2048-bit encryption. Your web browser should automatically activate the appropriate security features when initiating a transaction. On most browsers, an unbroken key or locked padlock icon at the bottom of the browser screen indicates that a secure connection is established. In some cases, depending on your browser settings, you are also notified via a pop-up window when entering or leaving a secure website.
  • See the Frequently Asked Questions PDF document for troubleshooting advice.

Email: General questions and documents can be submitted via email. Emails that do not include the Bus Pass General Enquiry Form may cause processing delay.

Instructions:

  1. Download the General Enquiry Form PDF
  2. Open the form and fill out the required fields.
  3. Save and attach the completed form to your email and send it to HSDBUSPA@gov.bc.ca.
  4. Allow up to 5 business days for processing. You will receive an email response to your request.

Phone: 1-866-866-0800, choose the appropriate option:

  • Option 1 - If you are receiving Ministry services, input your Personal Identification number and PIN, or your Social Insurance Number, then press option 3, and then press option 1.
  • Option 2 - If you are receiving Ministry services and do not have a Personal Identification Number or Social Insurance Number, or for all general inquiries, enter your 10 digit phone number, then press option 3, and then press option 1.

Phone service is available Monday – Friday between 9:00am – 4:00pm. Please note that peak call volume occurs between 9:00am – 9:30am and 1:00pm – 2:00pm each day

We are required to speak with people directly. If you are calling on behalf of someone, we require the individual’s verbal or written consent. Please use the Bus Pass Consent to Disclosure Form PDF and submit via email, fax, or mail. For information on how to fill out this form, please see this example form PDF.

Mail:

  1. Download the General Enquiry Form PDF
  2. Open the form and fill out the required fields.
  3. Print the completed form and send to:

    BC Bus Pass Program
    PO Box 9985, STN PROV GOVT
    Victoria, BC V8W 9R6

Fax: You may submit faxed documentation to: 1-855-771-8788. If you are advocating on behalf of multiple individuals, please ensure each person's documentation is faxed separately for privacy reasons.