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Before any VCRP procedures occur, an informal
review of each vendor complaint must take place. The Procurement Contact
directs this review, which can include informal discussions between the
vendor and government staff. Unlike the VCRP process, the informal review
does not involve a written report, and the VCRP does not assign a reference
number. The following are the steps to follow when conducting an informal
review.
| Step | Action | Timeframe Guideline |
| 1. |
Vendors who
wish to register informal complaints regarding procurement activities
must first bring their concerns to the Procurement Contact listed
on the competition posting, or to the VCRP if there is no contact
or competition.
If the vendor
sends the complaint directly to the VCRP contact before the informal
review takes place, the VCRP contact will forward it to the Procurement
Contact. |
During the
competitive process or within 30 business days after notice of
competition outcome.
Within 2 business
days of receipt of complaint.
|
| 2. |
The
Procurement Contact will acknowledge receipt of the complaint and
will begin the next step.
Or
If the complaint is beyond the scope of the Procurement Contact's
expertise, the Procurement Contact will refer it to the appropriate
Manager/Director to continue with the next step. |
Within
5 business days of receipt of complaint. |
| 3. |
The Procurement
Contact will ascertain whether the complaint has merit by:
- Gathering
information and discussing with the complainant
- Meeting
with the complainant, if required
- Consulting
with a procurement and program expert.
|
Within
15 business days of receipt of complaint. |
| 4. |
The Procurement Contact will notify the vendor of the final outcome
of the informal complaint |
Within 30 business days of receipt of complaint. |
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