| Step | Action | Timeframe Guideline |
| 1. |
If unsatisfied
with the outcome of the informal review, the vendor may complete
a VCRP form and submit it to:
- The Procurement
Contact listed on the competition posting, or
- The Ministry
VCRP Contact:
Financial Management Group
PO Box 9950 Stn Prov Govt
Victoria, BC V8W 9R3
E-mail: MHR.FMG.Contact@gems5.gov.bc.ca
|
Within 30 days of outcome of informal review. |
| 2. |
The VCRP Contact
will forward any complaints that have not been through the informal
review process to the Procurement Contact, who will begin the
informal process.
If the informal
review already took place, and the vendor was unsatisfied with
the outcome and resubmitted the complaint, the VCRP will forward
it to the Procurement Contact for further investigation. |
Within 5
business days of receipt of the complaint. |
| 3. |
The
Procurement Contact will acknowledge receipt of the complaint and
will begin the next step.
Or
If the complaint is beyond the scope of the Procurement Contact's
expertise, the Procurement Contact will refer it to the appropriate
Manager/Director to continue with the next step. |
Within 5 business days of receipt of the complaint. |
| 4. |
The Procurement
Contact will ascertain whether the complaint has merit by:
- Gathering
information and discussing with the complainant
- Meeting
with the complainant, if required
- Consulting
with a procurement and program expert
|
Within 15 business days of receipt of complaint. |
| 5. |
The
Procurement Contact will notify the vendor and the VCRP contact
of the final outcome of the informal complaint |
Within
30 business days of receipt of complaint. |
| 6. |
The VCRP contact will close the complaint. |
Within 30 business days of receipt of complaint. |
Return to Chart
|
