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Not all
complaints merit a full review. The Procurement Contact may decide to
dismiss a complaint after initially reviewing it. The following table
describes the first steps the Procurement Contact should follow when processing
a vendor complaint.
| Step | Action | Timeframe Guideline |
| 1 |
The Procurement Contact may dismiss a complaint if:
- the complainant
lacks sufficient interest in the subject matter;
- the Contact
determines that the complaint is not substantiated;
- the complainant
has initiated other action (e.g., legal, complaint to Ombudsman,
FOI request); or
- the Procurement
Contact determines that there is no breach of policy or procedure,
or unfair treatment.
The Procurement
Contact must inform a complainant of a dismissed complaint and
provide both reasons for the dismissal and steps the vendor can
take to pursue a complaint further. |
15 business days from receipt of complaint. |
| 2. |
If
not dismissed, the Procurement Contact will continue the review
and provide a written report of the review to the complainant. |
Within 30 business days of receipt of complaint. |
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