|
The VCRP
is an escalating process. Vendors who are not satisfied with the outcome
of a review can submit their complaints to the Director, Financial Operations,
for further review. The following table describes the escalating procedure
referred to in VCRP policy section 2.7.
| Step | Action | Timeframe Guideline |
| 1. |
The Director,
Financial Operations, will review unresolved complaints and provide
a written report to the complainant including:
- reasons for denial if the complaint is denied; or
- planned resolution and rationale if merited; and
- instructions on how to pursue the matter further by submitting to the Procurement
Governance Office (PGO) for review
|
30 business days from receipt of initial ministry response |
| 2. |
If the vendor is still not satisfied, the Director, Financial Operations,
will forward the complaint documentation to PGO. PGO now assumes
responsibility for the review process.
For more information about the PGO process, visit http://www.fin.gov.bc.ca/ocg/pgo/pgo.htm. |
30 business days from receipt of final ministry response. |
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